An import produced nothing, or the wrong thing
Send the file and the course name. Extraction is a model reading your pages, and a layout it handles badly is worth seeing.
Support
Something not working?
Duru is run by one person, not a support department. Write and you will get a real answer, usually within a day or two.
Email support · [email protected]Delete your account, or download everything
Both are in the app under Account. Deleting removes your courses, cards and schedule, and cancels any subscription first.
Change or cancel a plan
Account, then Plan. Cancelling leaves you on the free tier and keeps everything you have already imported.
The tutor will not connect
It needs a microphone permission and a network that allows a live audio connection. If it still fails, say which language and roughly when, and it can be found in the logs.